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Volunteer Services Team Admin support Admin support for the core volunteer t, WC1N 3JH

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  • Business & leadership

To provide administrative support to the busy Volunteer Services Team

When we need you:

- Aug 2010

  • Weekdays

weekdays 10 to 4pm

Address

Volunteer Services Department, Great Ormond Street Hospital, Great Ormond Street, London, WC1N 3JH

  • More info

    Volunteer Services Team Administrator Volunteer Role Description

    Summary:

    The main purpose of this role is to provide administrative support to the busy Volunteer Services Team (VST). Under the guidance of the Volunteer Services Coordinator the volunteer will undertake a variety of tasks including processing registration forms, answering queries via email and telephone, assisting in the development of events, PR/marketing and database entry. Normal working times are Mon - Fri 10am to 4pm.

    Key Tasks:
    ·         To respond to email, telephone and postal enquiries
    ·         To administer recruitment packs – compile, personalise and send out to prospective volunteers
    ·         To compile statistics on all enquiries
    ·         To set up and maintain skills database
    ·         To set up and maintain language skills database
    ·         Assist with mail shots to volunteers
    ·         Administer reference requests
    ·         Joiner/leaver statistics
    ·         Equality/Diversity statistics
    ·         Assist with events

    Desired Skills and Experience:
    ·         Customer care experience
    ·         Telephone manner friendly, welcoming and efficient
    ·         IT literate – able to use Microsoft Office package – Word, Powerpoint, Excel
    ·         Reliable and trustworthy
    ·         Emotionally mature
    ·         Team player

    We will provide:

    Supervision
    ·         Supervision & ongoing support will be provided by [insert line manager]

    Training
    ·         Induction to GOSH
    ·         Local induction [more detail]
    ·         On-going up-dates and information

    Expenses
    ·         Reimbursement of travel expenses
    ·         A meal voucher

    References

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