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Terms and Conditions for Organisations

Welcome to vInspired.com, a digital platform that connects young people with volunteering opportunities.

By using this website you agree to be bound by these terms and conditions. If you do not agree, you cannot use the website or post Roles for volunteers.

Any information you provide to us through the website will be treated in accordance with our Privacy Policy

Understanding these Terms & Conditions

We use a few different terms and phrases in this document – you can find out what they mean in this glossary.

API – any application programming interface provided by vInspired to the Provider from time to time

Intellectual Property – all patents, trademarks, copyright and design rights (whether registered or not) and similar rights existing to the foregoing

Marks – the name and trademarks of vInspired, including logos

Personal data – any information relating to an identified or identifiable natural person by reference to an identifier

Provider, you, your – refers to any individual or organisations entering into these Terms & Conditions

Service – the volunteering service facilitated through the website, where volunteers between the ages of 14-30 (inclusive) can apply for and participate in the volunteering Roles

Roles – the volunteering opportunities/activities offered by the Provider under this agreement to the volunteers as part of the Service

Staff – any employees, contractors or volunteers of the Provider, including (but not limited to) assistants, helpers, parents, trustees or members of a governing body/committee, administrative staff and/or support staff.

Term – period from when this agreement is signed by both parties until it is terminated in accordance with its terms

Validators – validators of any award programmes facilitated by vInspired which the volunteers may be eligible to apply for using the Service

Volunteers – any volunteers using the Service

We, us, our – refers to Volunteering UK Trading Ltd a social enterprise and a private limited company registered in England and Wales under number 11897534.

Website – website reference to www.vInspired.com

Web space – an area on the website on which vInspired allows the Provider to post content and material

1. Service Level Agreement

BETWEEN
1. Volunteering UK Trading Ltd a social enterprise and a private limited company registered in England and Wales under number 11897534, whose registered office is C/O Reason Digital, 2nd Floor, 24–26, Lever St, Manchester, M1 1DW.

AND
2. The organisation that will become a Provider by posting volunteering Roles under the vInspired service if it agrees to the terms of this agreement by checking the “I have read and agree to the Terms & Conditions and Privacy Policy” box on the Provider sign-up page.Any information you provide to us through the website will be treated in accordance with our Privacy Policy.

2. Our Obligations

When you enter into these Terms and Conditions, we agree to:

2.1 Provide you with a web-based application that lets you and Volunteers use our service. Volunteering UK Trading Ltd. will determine the size and nature of this web space.

2.2 Give you access to PR and marketing resources as we see fit.

2.3 Give you guidance, training, tools and support to help you use the service.

2.4 Give you any information on updates to the services we offer under this agreement in a timely manner.

2.5 Remove, review or comment on any material or content on the website if you raise any concerns with us.

3. Obligations of the Provider

By entering into these Terms and Conditions, you agree to:

3.1 Following all of guidelines and instructions (including those listed at Schedule 1) including your:

a) Use of the website and web space

b) Provision of Roles

3.2 Make sure that the Roles are provided and managed with reasonable care and skill.

3.3 Make sure that any Role on offer is accurate with information you give to us and volunteers.

3.4 Notwithstanding clause 3.3, make sure that if a Role that has been offered to volunteers becomes unavailable, you immediately remove the Role from the website. Please also let any volunteers who have signed up for the Role know that it is no longer available straightaway.

3.5 Not do anything that would bring Volunteering UK Trading Ltd. into disrepute.

3.6 Comply promptly with all reasonable requests from Volunteering UK Trading Ltd. to provide data, information, documents and materials relating to this agreement, the Roles and/or the volunteers. This is subject to Data Protection and GDPR legislation.

3.7 Not use the website for any purpose other than promoting and marketing the Roles.

3.8 Let us know immediately in writing if any legal actions, claims or proceedings are made or threatened against us relating to this agreement, the service or the Roles during or after the term.

4. Safeguarding

4.1 By entering into this agreement, you confirm that the Provider has a valid Safeguarding Children & Vulnerable People Policy. You confirm that this policy meets the standards of NSPCC, has been ratified by your Board of Trustees and it is reviewed annually.

4.2 Volunteering UK Trading Ltd have the right to ask Providers for copies of their Safeguarding policies for review.

4.3 Volunteering UK Trading Ltd will carry out random checks on Providers to make sure their Safeguarding policy meets our standards.

4.3 We require all our Providers to confirm that their Safeguarding policy specifically meets these criteria. Without this separate agreement, we can refuse any Provider the right to post Roles on their web space, and can remove their web space from the website.

5. Staff

The Provider will make sure that all staff involved in providing the Roles:

5.1 Comply with the terms of this agreement at all times; and

5.2 Are suitably and adequately trained and qualified to deliver the service and Roles.

6. Volunteers

6.1 You agree to only allow Volunteers between the ages of 14 and 30 (inclusive) to take part in Roles through the website.

6.2 It is your responsibility to determine whether volunteers need permission from a parent or guardian before they are allowed to take part in a Role.

6.3 The Provider warrants that it shall not allow any volunteer to participate in a Role if it has any reason to believe that the volunteer shouldn’t be allowed to participate.

7. Use of Website

7.1 You are solely responsible for any content or materials posted on this website. You are also responsible if this content or materials doesn’t comply with clauses 6.2 and 6.3.

7.2 The Provider agrees that any material or content posted on the website by its staff or third parties complies with the vInspired website Terms and Conditions. You agree to remove any material or content immediately if it doesn’t comply with or risks failing to comply with the website Terms and Conditions.

7.3 Except as permitted in these Terms and Conditions, the Provider mustn’t change the website in any way or do anything that might damage or disrupt the good working order of the website or our equipment or software.

7.4 You must let us know immediately if you notice any inappropriate material or content on the website, even if the material or content has since been removed.

7.5 Volunteering UK Trading Ltd. has the right to remove, edit, or ask you to edit, any of the material on the website. We also have the right to suspend or terminate your use of the website and our services at any time, without prior notice.

8. Accuracy

8.1 Volunteering UK Trading Ltd. doesn’t guarantee that the information on the website is accurate, verified or complete. vInspired accepts no liability if the Provider relies on or uses this information.

8.2 Volunteering UK Trading Ltd. doesn’t guarantee that the website will be uninterrupted or free of errors, viruses or harmful material. It is your responsibility to check that your computer systems are suitable to use the website.

9. Use of Marks and Publicity

9.1 Volunteering UK Trading Ltd. appoints the Provider as its non-exclusive licensee to use the Marks for the term.

9.2 By entering into these Terms and Conditions, you agree to:

9.2.1 Comply at all times with Volunteering UK Trading Ltd's branding guidelines and any instructions we may give you on how to use the Marks.

9.2.2 Use the Marks only for the purpose of carrying out the Roles.

9.2.3 Maintain the distinctiveness and reputation of the Marks and promptly stop using any of the Marks if Volunteering UK Trading Ltd. requests.

9.2.4 Comply with any reasonable requests by vInspired in relation to marketing, PR or press releases about the Roles.

9.3 Nothing in this agreement gives the Provider any rights in respect of the Marks. The Provider also acknowledges that all rights in the Marks including any goodwill belongs to and will remain with vInspired.

9.4 The Provider may not bring, defend or settle any action in relation to the Marks. Where vInspired is involved in any claim or proceeding in relation to the Marks, the Provider shall give its full co-operation.

10. Governance, Compliance and Safeguarding

10.1 The Provider agrees and warrants that it is solely responsible for making sure that the following are in place before providing any Roles:

10.1.1 A suitable Volunteer policy or policies, that is/are appropriate for the Volunteers’ ages;

10.1.2 A suitable risk assessment policy that is appropriate for the Volunteers’ ages and the Roles offered by the Provider;

10.1.3 If you offer Roles to Volunteers under the age of 18, appropriate Safeguarding Policies in line with clause 4.1;

10.1.4 A suitable vulnerable adults policy if the Provider is offering Roles to Volunteers who are vulnerable adults, or Roles where Volunteers may be working with vulnerable adults, as well as appropriate safeguarding policies and controls;

10.1.5 Suitable Data Protection Policies and measures, including GDPR;

10.1.6 Suitable Health and Safety Policies and measures in accordance with clause 9.3.

10.2 The Provider agrees to:

10.2.1 Comply with Clause 9.3 and all relevant laws, statutory instruments, regulations and related guidance produced by relevant government and statutory organisations when providing the Roles, including without limitation:

a) Equal Opportunities legislation;

b) Employment legislation;

c) The Disability Discrimination Act 1996;

d) The Race Relations Act 1976 (as amended); and

e) The Sex Discrimination Act 1975.

10.3 Without limiting clause 10.2, the Provider guarantees that it complies with:

10.3.1 The Health and Safety at Work etc Act 1974, the Health and Safety Work Regulations 1999, and all relevant associated statutory instruments;

10.3.2 Good Health and Safety Management principles and guidance produced by the Health and Safety Executive;

10.3.3 All applicable Child Protection and Vulnerable Adults’ legislation, including (without limitation) the Safeguarding Vulnerable Groups Act 2006; and

10.3.4 The Data Protection Act 1998, GDPR and all relevant associated statutory instruments and guidance from the Information Commissioner Office in relation to the use and treatment of personal data.

11. DBS Disclosures

11.1 If you’re offering Roles to Volunteers under the age of 18 and/or Vulnerable Adults, you must get all necessary DBS disclosure checks to comply with clause 9.3.3 above.

11.2 On Volunteering UK Trading Ltd's reasonable request, you must promptly provide a copy of the DBS disclosure certificates referred to in clause 10.1 before the term or at such date we ask. vInspired reserves the right to terminate this agreement immediately if the Provider fails to comply with clause 10, or if any DBS disclosure certificate is deemed unsatisfactory in vInspired’s sole discretion.

11.3 For the avoidance of doubt, the parties agree that Volunteering UK Trading Ltd. is under no obligation to check or verify DBS disclosure certificates of offer an opinion/guidance on these. The parties acknowledge this is the sole responsibility of the Provider, in accordance with its obligations under clause 9.3.3

12. Duration and Termination

12.1 This agreement begins when Volunteering UK Trading Ltd. validates your application to become a Provider and you are able to post Roles to the website. This agreement is valid from this moment, until it is terminated in accordance with this clause 11.

12.2 Volunteering UK Trading Ltd. can terminate this agreement immediately (or when we think fit) if the Provider, its staff, agents or licensees do anything which may bring the reputation of Volunteering UK Trading Ltd. into disrepute in any way and/or if the Provider is at risk of breaching any term of this agreement.

12.3 Either the Provider or Volunteering UK Trading Ltd. can terminate this agreement by giving the other party two weeks written notice.

13. Consequences of Termination

13.1 On termination of this agreement the Provider will:

13.1.1 Stop providing Roles immediately or at a date decided by vInspired; and

13.1.2 Stop using materials bearing the Marks and issuing any marketing, PR or press releases related to the Roles or services immediately or at a date decided by Volunteering UK Trading Ltd.

13.2 The provisions of this agreement shall continue to apply following termination of this agreement (however terminated) so far as may be necessary to give effect to the rights and remedies of the parties under it.

14. Limitation of Liability

14.1 Subject to clause 13.2. both you and we acknowledge that the Provider is solely liable for any loss, cost or damage relating to the Roles it offers or its use of the website. The Provider also agrees that Volunteering UK Trading Ltd. will not be liable for any loss, cost or damage suffered relating to or as a result of the Roles, this agreement, or the Provider’s use of the website.

14.2 Except in respect of death or personal injury caused by either party’s negligence (for which no limitation applies), Volunteering UK Trading Ltd. will not be liable to the Provider for any loss of profit, loss of business, loss of revenue, loss of anticipated savings or loss of use or value, or any direct, indirect, special or consequential loss, no matter how it arises.

15. Indemnity

15.1 The Provider indemnifies Volunteering UK Trading Ltd in respect of all costs, claims, loss or liability whatsoever suffered (including legal costs and disbursements), including as a result of any claim made or threatened against them, arising from:

15.1.1 Any breach of any rights of any person or organisation resulting from the Provider’s use of Volunteering UK Trading Ltd.'s services, or

15.1.2 Any breach of this agreement by the Provider

16. Insurance

The Provider should have and keep up insurance policies to provide sufficient cover for all risks that could be incurred by providing Roles and carrying out its obligations under this agreement of at least £5,000,000.

17. Intellectual Property and Volunteers’ Data

17.1 Subject to all applicable Data Protection legislation, you are granting Volunteering UK Trading Ltd. an irrevocable, worldwide, non-transferable, royalty-free licence for us to use, copy or distribute any content you post on the website, as well as any PR or marketing material related to the Roles. You are also granting the same licence for any data provided by or about volunteers in for your organisation’s charitable purposes. You agree to share this data when Volunteering UK Trading Ltd. reasonably requests it.

17.2 The Provider won’t market any of its activities or services that are not Roles to volunteers unless it has the necessary permission from the volunteer in accordance with Data Protection legislation.

18. Entire Agreement and Variation

This agreement is the entire agreement between the parties in relation to the Roles and services. No variation of this agreement shall be effective unless agreed in writing signed by or on behalf of the parties.

19. Agency, Partnership and Joint Venture

The parties are neither partners nor joint ventures and this agreement is not intended to nor shall it create any agency, partnership or joint venture. The Provider shall not present itself as being entitled to represent or bind vInspired in any way.

20. No Assignment of Sub-contracting

The Provider shall not assign, transfer, charge or deal in any other manner with this agreement or any of its fights under it, nor sub-contract any or all of its obligations under this agreement, without the prior written consent of Volunteering UK Trading Ltd.

21. Governing Law and Jurisdiction

Your use of this website and any dispute arising out of such use of the website is subject to English Laws.

22. Contracts (Rights of Third Parties) Act 1999

This agreement does not and is not intended to confer any contractual benefit on any person pursuant to the Contracts (Rights of Third Parties) Act 1999.

Schedule 1: Guidelines for Provisions of Roles
1. The Provider shall only provide Roles using this service to 14-30 year olds (inclusive). However, there is no obligation for the Provider to provide Roles to Volunteers under the age of 18 if it chooses not to do so.


  1. The Provider shall, subject to paragraph 5 of this Schedule and in line with Volunteering UK Trading Ltd's reasonable instructions issued from time to time, provide incentives to Volunteers to share their experiences of the Roles.


  2. The Provider shall respond promptly to any applications, queries or other correspondence from members of the public or Volunteers about the Roles and at the latest within 5 days of being contacted.


  3. The Provider shall offer the Roles and deal with the Volunteers:


a. In a professional manner and to the best of its ability; and

b. In a fair and non-discriminatory manner, ensuring at all times that Volunteers are treated reasonable and equally.


  1. The Provider shall respond promptly to any requests for information or queries from Validators about a Volunteer or the Roles, and at the latest within 5 days of being contacted.


  2. The Provider shall not pay any Volunteer for his/her involvement in volunteering.


  3. The Provider shall not offer any Role that has a primary purpose of providing work experience to the Volunteer(s), or deemed an unpaid internship. If the Provider has any concerns or queries about whether it is complying with this paragraph, it shall contact Volunteering UK Trading Ltd before offering the Role via email to info@vinspired.com.