Visitor Experience Volunteer

Closing for application: 09 May 2024

We are looking for enthusiastic volunteers with or without previous experience in museums and galleries to help us provide an outstanding visitor experience and bring the National Portrait Gallery’s new building and collection to life.

Age: 16 - 100
When: Flexible
Where: Onsite


What’s involved?  
  • Welcoming visitors to the National Portrait Gallery and contributing towards creating a friendly and accessible environment for all visitors, including school groups, families and young people.  
  • Providing guidance and insight to visitors for collections journeys. 
  • Acting as an information point to help visitors with wayfinding and orientation. 
  • Supporting the Visitor Experience talks and tours programme. 

This role will suit you if you 
  • have a friendly welcoming manner. 
  • are willing to develop your confidence and public facing skills. 
  • enjoy talking to people and presenting information in a clear manner. 
  • have never volunteered before or are a seasoned volunteer willing to try something new. 

What skills will you gain? 
  • Communication skills and teamwork. 
  • Confidence speaking in public. 
  • Customer care and dealing with a variety of situations. 
  • Knowledge of portraiture and history of art. 

What else can you expect from us? 
  • Training and support, as well as a safe environment, to fulfil your role. 
  • A friendly environment and the opportunity to meet like-minded people. 
  • A contribution towards expenses for travel, up to £15 per day. 
  • Volunteers will be supervised by the Visitor Experience Volunteer Coordinator with support from the Visitor Experience Manager and the Visitor Experience team. 

Time Commitment and location
Volunteers will be based onsite at the National Pocrtrait Gallery. Ideally, we would like you to volunteer one day a week (Monday-Sunday) for either a morning or afternoon shift. We can offer flexibility, which we will discuss if you are invited to attend an informal interview. Before applying, we ask that you are available to attend an induction session in June and can commit to a minimum of 6 sessions in the first 6 months.
Equal opportunities
Our opportunities are open to all regardless of your gender, marital status, race, age, colour, nationality, ethnic origin, religion and sexual orientation. We are committed to encouraging more people with disabilities to volunteer with us. We guarantee you will be invited to an interview / recruitment session if you have a disability and you show on your application that you meet the minimum expectations for the role you are applying for. If you tell us that you have a disability we can make reasonable adjustments at interview, and, if you join us, to your volunteer arrangements. 

What is next?

How to apply Complete the online application form: The deadline for application submission is Friday 10th May 2024, 9am. We may close this opportunity early if we receive a high number of applicants Informal group interviews will take place on Monday 20th May and Saturday 1 st June. This is an opportunity for us to get to know you better, find out more about the role and ask questions to decide if it is the right fit for you. If you are selected for the role, we will ask you to provide the contact details of one referee who knows you well and can provide a reference for you. You will also have to complete a Basic DBS form, which checks for criminal convictions. Having a conviction does not mean that an individual cannot volunteer with us. We will discuss any matter revealed on a DBS certificate with the prospective volunteer and will undertake a risk assessment in line with the Gallery’s DBS policy. If these checks are successful, you will be invited to join the team and take part in an induction session in June. Contact us If you have any questions, please contact the Volunteering Team at [email protected]