Privacy Policy

Your Privacy is very important to us. Here we explain the steps we take to respect your privacy, and the privacy of anyone else who uses the vInspired website and services.

1. Our approach to privacy

1.1 We will only use your personal information to administer your account and to provide the products and services we offer you.

1.2 We will never sell, share or disclose your personal contact details with any third party, except our partners where we need to this this to run our services. For example, if you sign up to a volunteering role we will need to put you in touch with the organisation running the role. If you apply for an opportunity, discount or reward service we will need to send your name and other relevant personal details to the appropriate organisation so you can use it.

1.3 This policy applies where we are acting as a data controller for the personal data for the people who visit our website; we determine how that personal data gets processed.

2. Who are we

2.1 Volunteering UK Trading Ltd. is a social enterprise providing technology to support volunteers and the voluntary sector. Our company number is 11897534 and our registered address is C/O Reason Digital, 2nd Floor, 24–26, Lever St, Manchester, M1 1DW.

3. Responsibilities

If you have any questions or concerns about privacy, please contact us at [email protected].

4. Privacy Notice

This section tells you how we use your personal data, including:

Categories of personal data we collect;
What purpose we process personal data for;
Legal basis for processing personal data;
Any legitimate interests pursued by us, or third parties we use;
Special categories of personal data.

4.1 Personal data we collect includes, but isn’t limited to:

your date of birth;
your name (including your first name(s) and surname);
your email address;
your postcode;
your phone number;
your location determined by your web browser – this will only be done with your explicit consent.

4.2 Sometimes we collect special categories of personal data to deliver our services. These may include:

Religious beliefs
Philosophical beliefs
Sexual orientation

4.3 We may collect personal information about you when you:

create or update a Profile;
post content to the website;
ask us about the website, our services, the Roles and/or about Volunteering UK Trading Ltd;
ask about or apply for a vInspired award;
ask about or apply for the Inspired Card;
apply for a volunteering role or for a reward, discount or opportunity through Volunteering UK Trading Ltd's network of partners;
request or share information through our Website;
register for any of our mailing lists or events through the Website; and/or
contact us through the Website, or any other channel.

4.4 The personal data we collect will be used only by us. We can collect your personal data even if you have chosen a private profile or opted out of communications from us. We’ll use this data to:

process your requests;
respond to your questions or comments;
provide or administer activities relating to vInspired services or the services offered on the Website, including Volunteering Roles, awards, rewards, opportunities or discounts provided via the Inspired Card;
display your Profile or Content on the website or any other website owned or operated by Volunteering UK Trading Ltd.(except where you have chosen a private profile, in which case your Content won’t be on any vInspired website);
process any applications or enquiries you submit for a vInspired award;
process any applications or enquiries you submit rewards, discounts and opportunities offered by our network of partners;
provide you with information relating to vInspired, the Website or our services, that we feel may be of interest to you;
maintain our organisational records;
carry out research, including evaluations done for us by another organisation or to prepare reports; and
supply your information to third parties as described in clause 4.6.

4.5 If you don’t want to hear from us, get in touch by email at [email protected]. Make sure you use the word ‘Unsubscribe’ in the subject line.

4.6 Any personal information that you share when you use the Website can shared with third parties, even if you have opted for a private Profile. This information includes, but isn’t limited to:

Providers of support services to vInspired, but only if the sharing of your personal information is necessary for the purpose of delivering our services.
Providers whose volunteering Roles you’ve expressed an interest in or have applied for. We’ll only share your information to complete your application to volunteer and for the volunteering itself.
Validators of vInspired awards, if you have applied for or asked about a vInspired award. However, your personal information will only be used by award validators to process your application of, or awarding you with, a vInspired award (unless the award validator has received your personal information separately and not from us).
Other organisations who offer rewards, discounts and opportunities. We only share information that we need to help you redeem or apply for these. We will ask for your consent if these companies or organisations want to contact you about other products or services.
Members of the public are able to view some of your Profile and Content (unless you have chosen a private Profile – see 4.7 below). However, members of the public won’t be able to see your name or email address, even if you have a public profile. They will be able to see your screen name and other Content.
4.7 If you don’t want the information you share with us – including personal information, Content or information about the Roles you have taken part in – to be displayed on the Website or any other website owned or operated by vInspired, make sure you choose a private Profile.

If you want us to remove your Profile or Content from the Website, get in touch by email at [email protected]. Even if you have selected a private Profile, your personal information will be shared with third parties, but it won’t be shown on the website.

5. Security

5.1 We will take reasonable precautions to prevent the loss, misuse or unauthorised alteration of information you give us.

5.2 We may sometimes email you about the Website and its content. This won’t be encrypted, to make it easier to use and read. But remember, email isn’t a fully secure way of communicating. We try to keep our systems and communications protected against viruses and other harmful effects, but we can’t guarantee this.

5.3 We take reasonable steps to protect your personal information, but we can’t accept liability for third parties if they misuse of your personal information. You proceed at your own risk.

6. Cookies

6.1 A cookie is a small text file sent from a website and stored on your computer by your web browser. There are several types of cookies.

6.2 The type of cookies we use are session cookies which will expire at the end of you’re your browsing session when the web browser is closed.

6.3 We use cookies to find out whether you have logged in to the website, to see how you are viewing the website and how you navigate around the Website, and to help us provide our services.

6.4 Internet browsers normally accept cookies automatically. However, it is possible to set an internet browser to reject cookies.

6.5 If you don’t want us to use cookies this way, do not the website. Please get in touch at if you don’t consent to our use of cookies.

7. Consent

By consenting to this privacy notice you are giving us permission to process your personal data in the way we have explained here.

We need your consent to process certain types of personal data, but it must be explicitly given. If we ask you for sensitive personal data, we’ll always tell you why and how the information will be used.

You can withdraw consent at any time by contacting us at [email protected].

8. Disclosure

Volunteering UK Ltd won’t pass your personal data on to third parties without getting your permission first.

9. Data Subject Rights

At any point while we are in possession of, or processing, your personal data, you have the following rights as the ‘data subject’. These include:

Right of access – you can request a copy of the information that we hold about you.
Right of rectification – if the data we hold about you is incomplete or inaccurate, you can correct it.
Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be deleted from our records.
Right to restriction of processing – where certain conditions apply, you have a right to restrict the processing of data.
Right of portability – you can have the data we hold about you transferred to another organisation.
Right to object – you can object to certain types of processing, like direct marketing.
Right to object to automated processing, including profiling – you have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review – if an organisation refuses your request under rights of access, we will tell you why. You have the right to complain, as outlined in clause 11 below.
All of the above requests will be forwarded on if there’s a third party involved in the processing of your personal data.

10. Complaints

If you want to complain about how your personal data is being processed by Volunteering UK Trading Ltd. or how your complaint has been handled, you can lodge a complaint with the supervisory authority and Volunteering UK Trading Ltd at [email protected].

11. Other Information

11.1 If you would to correct or update any information we have about you, then get in touch at [email protected].

11.2 This Privacy Policy may be updated from time to time, so please check it regularly