Safeguarding Helpline Volunteer
The Safeguarding Helpline Volunteer will support our award-winning Safeguarding Helpline Team, helping us to offer a high-quality service to people in need of advice and support. Our helpline takes over 8000 calls a year, with call volume increasing 25% each year. 75% of our calls are from people in crisis and 20% involve children at risk of harm. To help us maintain an efficient service, we need volunteers to help administer our calls, you would not be expected to give expert advice. This role is instrumental in helping us to work in a more efficient way and ensuring an excellent service is given to our customers.
About this Opportunity
- Answer incoming calls as a first point of contact.
- Open a referral and complete basic details about the caller, passing call to an appropriate team member.
- Open emails and transfer information to a referral, before passing on to an appropriate team member.
- Answering basic questions when taking a call.
- Assisting safeguarding team with general administration.
Person Specification
- Honesty
- Integrity
- Openness
- Collaborative
- Solution-focused
- Learning
- Creative
- Fair
- Committed
- Passionate
- IT proficient and confident using different microsoft systems (all necessary training will be given though).
- Thorough approach to work and a good attention to detail.
- Ability to remain motivated during repetitive tasks.
- Understanding of the importance of confidentiality.
- Demonstrate an excellent level of customer service, care and empathy.
When you register your interest, we will be in touch via email to let you know the next steps.
Where You'll Be
What to Expect After Applying
Details
Apply
Share
About the Organisation
Thirtyone:eight
Creating safers places. Together.
Thirtyone:eight is the leading independent Christian charity providing professional advice, support, helpline, training and resources in all areas of safeguarding children, vulnerable adults and for those affected by abuse. We exist to safeguard both children and vulnerable adults throughout the UK. We also work to help those who are, or have been, affected by child abuse and similar issues. Our services are used not only by churches and groups across the denominational spectrum, but increasingly by other faiths as well as non-faith based organisations keen to utilise the resources and expertise we offer. We also give advice to Children's Services Departments, Adult Social Services, Police and other agencies across the UK. We are a partner agency with CEOP, and work closely with all statutory and third sector organisations involved in safeguarding. Our culture and valuesOur vision is a world where every child and adult can feel, and be, safe. To achieve our vision: We will equip society with the knowledge and skills to create safer environments for children and adults at risk. We will empower society to respond appropriately to those who are vulnerable or have experienced abuse. We will encourage society to stand against oppression and exploitation by informing legislation and striving to raise the standards in safeguarding practice.