MS Help Hub Volunteer

PLEASE NOTE: This opportunity is only suitable for people eighteen years of age or older, we cannot accept applications from anyone below this age.

If you are based in England, Wales or Northern Ireland please apply here: https://mssociety.goassemble.com/opportunities/124205-ms-help-hub-volunteer-2026-09-17

If you are based in Scotland please apply here: https://mssociety.goassemble.com/opportunities/124216-ms-help-hub-volunteer-2026-09-17

Volunteer with the MS Society Help Hub

Do you want to make a real difference to people affected by MS?

Our MS Help Hub is a national service that supports around 20,000 enquiries every year, providing trusted information and emotional support to people living with MS, their families, friends and carers.

We’re looking for compassionate and supportive volunteers to join our national team and help ensure no one has to face MS alone.

As a home-based MS Help Hub Volunteer, you’ll provide emotional support and practical information through telephone conversations. You’ll help people access services, resources and support in a welcoming, non-judgemental environment.

You don’t need to have all the answers. Full training, ongoing support and guidance from staff, other volunteers and specialists will be provided throughout your volunteering journey. (Information on training dates can be found below)

Join our passionate volunteer community and help make sure no one has to face MS alone.

Time commitment

This flexible, home-based role involves an agreed commitment of three volunteering hours each week, either in one shift or spread across the week, as well as attendance at monthly volunteer team meetings.

The MS Help Hub operates Monday to Friday, 9am–5pm, and volunteering hours can be arranged at any time within these opening hours. We particularly welcome availability on Wednesdays between 10.30am and 2pm to support team meetings and lunch cover and between 12pm and 2pm on other weekdays to help provide lunch cover. However, availability across all of our opening hours is welcomed.

Training

Training will consist of online modules, each lasting approximately 30–90 minutes. Sessions will take place on Tuesdays and Thursdays, usually between 10–11am and 3–4pm, with occasional Wednesday morning or afternoon sessions.

Training will run each week from 15 October throughout November, and you must be able to commit to attending the required training sessions during this period.

For more detailed information please email Georgia Head National Services Volunteer officer at [email protected]

What you’ll be doing

• Offering emotional support and information in a non-judgemental and non-directive way
• Using active listening skills to support a range of conversations
• Signposting people affected by MS to relevant services and support
• Developing awareness of social and medical issues affecting people with MS, including statutory services and welfare benefits
• Recording enquiry information in line with our Data Protection Policy
• Escalating safeguarding concerns and referring complex enquiries when needed
• Attending monthly team meetings and training sessions
• Keeping up to date with MS news and our work across the UK

What we’re looking for

We’d love to hear from people who are:

• Empathetic, supportive and non-judgemental
• Comfortable communicating with a wide range of people
• Willing to learn and develop new skills
• Able to maintain confidentiality and professional boundaries
• Comfortable using digital systems and online resources
• Able to work as part of a team and ask for support when needed

Training and support

You’ll receive:

• A full induction and Help Hub training
• Ongoing support from staff and fellow volunteers
• Access to learning and development opportunities
• Quarterly access to external supervision
• A Volunteer Welcome Pack

Mandatory training includes:

• Data Protection
• Safeguarding
• Shape of Contact
• Role-specific Help Hub training

What you’ll gain

• The opportunity to make a real difference to people affected by MS
• Experience supporting people through meaningful conversations
• Increased confidence and communication skills
• Knowledge of MS and related support services
• Experience working as part of a supportive national team
• Opportunities to influence and contribute to our work
• Reimbursement of agreed expenses related to your role