Advice Line Volunteer

Are you great on the phone? Good at taking down details and helping people when they're struggling? Our advice line is a vital service to people experiencing domestic abuse and is available 24 hours. Due to an increase in calls to our service, we're looking for volunteers to help expand our coverage to ensure no call goes unanswered.

Skills:

Listening & Communication Project Management & Organization

Age: 18 - 65

When: Weekends, Weekdays, Evenings, And Flexible

Where: Hybrid

Locations:

Keep House,, 124 High Street, Wollaston, NN29 7RJ, GB ↗

Working closely with our trained team of experts, advice line volunteers will offer callers reliable information, friendly support, and useful signposting. Volunteers would need to be available for approximately 2 hours on a regular basis each week, during either our daytime (9am to 4pm) sessions or evening (4pm – 10pm) sessions. After a period of training, this role can be carried out from home or from our Northampton refuge.

Full training for the role will be give and you will always be supported by our team of experts when dealing with cases. Regular mentoring sessions are provided along with access to a volunteer coordinator and all in-house training.

What is next?

Please send us a copy of your CV and details of why you are interested in volunteering with us to [email protected] or visit https://www.ndas.co/volunteering to apply.