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Approve hours and answer referee requests

Under People choose Applications, then Experience Updates, and press Approve on each entry. A referee request comes by email: press the confirm button.

Updated on 8 September 2026

Before you start

  • You are an admin of the organisation account. Any admin can approve hours.
  • Hours logged by your members. They wait as Pending until somebody approves them.

Steps

  1. Open the menu and, under People, choose Applications, then Experience Updates.
  2. Press Approve on each entry that looks right, or Reject on one that does not.
  3. To clear a batch, tick the entries and press Approve Selected.
  4. To read the hours and the description before you decide, open Hours recorded on your dashboard. The Experience submissions list shows every entry with its hours, status and date, and filters by Group and Status.
  5. A referee request is different. When a volunteer logs volunteering they did with you outside Vinspired, the person they named gets an email asking them to verify it. Open the email, press the button in it, check the details on Verify Experience and press the confirm button at the bottom. If the details are wrong, do nothing. The request expires after seven days.

What happens next

Approved hours become the volunteer’s verified hours. They count towards certificates and badges, and they appear on the volunteer’s profile. The admins of any group the volunteer belongs to are told when new hours arrive.

To ask a volunteer how an experience went, open it from Experience submissions and press Ask for a reflection.

Common problems

  • You approved something by mistake. On the entry under Applications, press the revert icon labelled Discard the approval. It goes back to pending.
  • You cannot find an entry. Check the Status filter. Approved and rejected entries drop out of the pending view.
  • A member from your roster upload cannot log hours. People added by Upload roster have no account. Record their hours for them under Experience Log.
  • A referee email went to the wrong person. The volunteer has to submit the record again with the right address once the first one expires.

Still stuck

Send us what you saw on screen through the contact form. We reply by email within two working days.

Why this matters

Volunteer Profiles: what it does, who it is for, and how it fits with the rest of Vinspired.

Related guides

Create your organisation, free and try it with your own members.